Returns & Exchanges
At Two Dollar Things Plus, we are committed to providing quality products in accordance with the NZ Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).
1. CHANGE OF MIND (EXCHANGES ONLY)
- NO REFUNDS Please choose carefully. We do not provide refunds if you simply change your mind.
- 15-DAY EXCHANGE As a gesture of goodwill, we offer exchanges within 15 days of purchase.
- CONDITION Items must be in their original, unopened, and unused condition with all packaging intact for resale.
2. SEASONAL & RESTRICTED ITEMS
- FINAL SALE Seasonal products (e.g., Christmas, Halloween, Easter) and Clearance items cannot be exchanged or returned for change of mind.
- HYGIENE ITEMS For health and safety reasons, we cannot exchange or refund earrings, socks, cosmetics, or opened inflatable items for change of mind.
- FAULTY ITEMS EXCEPTION If any seasonal or hygiene item is found to be faulty, a remedy (Exchange or Refund) will be provided as required by the CGA.
3. FAULTY PRODUCTS
- YOUR RIGHTS If a product is faulty, unsafe, or fails to perform its intended function, we will provide an Exchange or Refund in accordance with the CGA.
- EXCLUSIONS Damage caused by misuse, neglect, or unreasonable use is not eligible for a remedy.
4. PROOF OF PURCHASE
- VALID PROOF A valid proof of purchase is required for all returns or exchanges.
- ACCEPTED PROOF We prefer a physical receipt, but a bank statement showing the transaction is also accepted under NZ law.
MORE CHOICES, MORE SAVINGS
Dear Valued Customers,
At Two Dollar Things Plus, we strive to offer a wide selection of quality products at great prices.
To maintain this standard and ensure a fair shopping environment, we have a strict policy regarding damaged items and returns:
1. HANDLING OF MERCHANDISE (STORE ETIQUETTE)
We ask that all items remain in their original packaging until purchase.
Please avoid opening, dropping, or excessively handling products in-store. Our aim is to keep items in perfect condition for everyone.
2. RESPONSIBILITY FOR DAMAGES (BEFORE PURCHASE)
If an item is damaged due to misuse, opening, or accidental dropping by a customer, the responsible party will be required to cover the full cost of the item.
3. SUPERVISION OF CHILDREN & LIABILITY FOR DAMAGE
PARENTAL SUPERVISION
For the safety of all customers and the protection of our products, children must be under the active supervision of a parent or guardian at all times while inside the store.
LIABILITY FOR DAMAGE
Parents or guardians are legally responsible for any damage caused to store property or products resulting from a lack of supervision or the negligent actions of children in their care.
COMPENSATION
The cost of repair or the full retail price of damaged products must be compensated by the responsible parent or guardian at the time of the incident.
Items damaged by customer handling are NOT eligible for exchange or refund under the Consumer Guarantees Act (CGA).
We appreciate your cooperation and understanding.
This policy helps us ensure that all customers enjoy their shopping experience at TWO DOLLAR THINGS PLUS!
THANK YOU FOR CHOOSING TO SHOP WITH US!